Quality & Customer Service
The annual chlorine maintenance began 02/26/2018 at 8:00 a.m. at the Wylie, Tawakoni, and Bonham WTPs and will continue for the next 28 days. CLICK HERE to download, print and read further details regarding Chlorine Maintenance FAQ from the March 15th Press Release by NTMWD.
Residents may experience a stronger odor or taste of chlorine to the water supply; however, the water remains safe for use and consumption.
On the NTMWD website is a Chlorine Maintenance Fact Sheet at the following link: FACT SHEET: North Texas Municipal Water District
Additionally, the Town issued its own press release last week to prepare residents for the changes. CLICK HERE to download, print and read further details.
- Current CCR - Consumer Confidence Report (Online Booklet)*
- Water Conservation and Water Resource Management Plan
- Indoor Water Conservation Tips
- Lawn Water Guide
- Report a Problem
- Water Billing
*CCR data is reported for testing performed in the previous year. The 2017 CCR Report will be distributed per state and federal guidelines by July 1, 2018.
Cloudy or Spotty Dishes?
Minerals dissolved in water may leave deposits behind after water is heated and evaporated. Hard water build-up can make bath / shower tiles and glass appear cloudy and spotty or leave a cloudy residue on glassware. In addition, some may see a white, cloudy film on the elements within their dishwasher.
Read additional information on Water Hardness and reports on hardness of our water.
Searching for a Contractor to make repairs?
CLICK HERE! to find a local registered Contractor.
How to Prevent Freezing Pipes
If you have enough time to check the conditions of the building's plumbing, identify the pipes most vulnerable to freezing. Look for pipes located outside walls and windows, uninsulated pipes and pipes installed near unheated spaces. It is also important to check for any cracks or openings in walls, floors, and ceilings. If you find holes during your inspection, caulk them to keep cold air from entering those gaps. Be sure to follow these tips:
- Insulate pipes with insulation sleeves, wrapping or slip-on foam pipe insulation. Do not leave any gaps without insulation as cold air can affect the pipe in these spaces. Plastic piping is more tolerant of freezing than old copper or steel water pipes.
- Inspect the exterior of the property making sure that all visible cracks are sealed. Cold air can enter through the cracks and once inside it will cause your pipe to freeze. If visible cracks are noticed, seal them using caulking or spray foam to fill the voids.
- Maintain a heating source inside the building to protect pipes against cold.
- It is a good idea to maintain a faucet dripping allowing the water to move freely and continuously preventing it from freezing.
- Make sure the crawl space is properly insulated. Block all vents that lead to the outside using cardboard or wood.
- Don't forget the hose bibs. Hose bibs are normally left unattended causing them to burst in the middle of the night. Drain hose bibs and insulate with covers. Once this has been completed, deactivate bibs at the shutoff valve.
- Use heat tape to protect pipes from freezing. Heat tape is one of the preferred methods for winterizing plumbing, but be aware that these might bring additional hazards. The U.S. CPSC has provided safety recommendations for homeowners using heat tapes to help prevent fires.